Who we are
DESI BITES PRIVACY POLICY
Effective Date: 03 September 2026
Website: desibites.online
Business Name: Desi Bites
At Desi Bites, we respect customer data protection and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use desibites.online place an order, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or services:
A. Personal Information
Depending on the services you use, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Delivery address
- Billing address
- Location information necessary for delivery
- Order details
- Information provided when contacting customer support
B. Payment Information
If you make an online payment, payment information may be processed by our third-party payment gateway or payment service provider.
Desi Bites does not intend to store your complete debit card, credit card, UPI PIN, CVV, or banking passwords on its own servers. Payment information may be handled directly by the relevant payment service provider according to its privacy policy and security practices.
C. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
This information may be used for website security, analytics, troubleshooting, and improving our services.
2. How We Use Your Information
We may use the information collected for the following purposes:
- To process and deliver food orders
- To communicate with you regarding your order
- To confirm payments and transactions
- To provide customer support
- To respond to enquiries and requests
- To improve our website, menu, products, and services
- To prevent fraud and unauthorized transactions
- To maintain website security
- To comply with applicable legal and regulatory requirements
- To send promotional offers, discounts, or updates where permitted by applicable law and where appropriate consent has been obtained
3. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand website traffic and usage
- Improve website performance
- Provide relevant marketing or promotional content
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted third parties when required to provide our services, including:
- Food delivery partners
- Payment gateway providers
- Website hosting and technology providers
- Website analytics providers
- Customer support/service providers
- Government authorities or law-enforcement agencies when legally required
Only information reasonably necessary for the relevant service or legal requirement will be shared.
5. Third-Party Services and Links
Our website may contain links, buttons, integrations, or services provided by third parties, including food delivery platforms, payment providers, social-media platforms, analytics services, or other websites.
Third-party websites and services have their own privacy policies and terms. Desi Bites is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of such third parties before providing them with your personal information.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide services
- Maintain business and transaction records
- Resolve disputes and customer complaints
- Meet accounting, tax, legal, and regulatory obligations
- Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
8. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to delete the information.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise a concern regarding the handling of your personal information
To exercise a privacy-related right, please contact us using the details provided below.
10. Marketing Communications
If you have provided appropriate consent or where permitted by applicable law, we may contact you through SMS, email, WhatsApp, telephone, or other communication channels regarding:
- Special offers
- Discounts
- New menu items
- Promotions
- Events
- Other Desi Bites updates
You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe/opt-out mechanism provided in the communication.
11. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.
The updated Privacy Policy will be published on this page with a revised Effective Date.
We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Desi Bites
Website: desibites.online
Email: desibitesadmin@gmail.com
Last Updated: 03 September 2026